Terms of Service

Agreement to Terms

By accessing our website at operapilot.com or engaging OperaPilot for services, you agree to be bound by these Terms of Service. If you do not agree, do not use our website or services.

These Terms apply to all visitors, leads, clients, and anyone else who accesses or uses our website or services.

Our Services

OperaPilot provides done-for-you AI automation systems for local service businesses. Our core service includes the design, build, and deployment of:

• Speed-to-lead response automations
• Appointment reminder and confirmation sequences
• Dead lead reactivation campaigns

Additional services including website mockups, custom automation workflows, and ongoing management may be offered and are subject to separate agreements. Specific deliverables, timelines, and pricing will be confirmed in a separate service agreement or proposal before work begins.

Payment Terms

Retainer fees are due at the start of each billing cycle. Work begins upon receipt of payment.

Refunds: We do not offer refunds for completed work or for monthly retainer fees once a billing cycle has begun. If you are unsatisfied with our service, contact us within the first 30 days and we will work to resolve the issue.

Late payment: We reserve the right to pause or terminate services for accounts more than 14 days past due.

Price changes: We will provide at least 30 days' written notice before changing your retainer price.

Client Responsibilities

To deliver our services effectively, you agree to:

• Provide accurate information about your business, tools, and workflows during onboarding
• Grant us necessary access to the platforms and tools required to build your automations
• Review and approve deliverables within a reasonable timeframe
• Ensure your use of the automations we build complies with applicable laws, including CAN-SPAM, TCPA, and applicable consumer protection laws

We are not responsible for outcomes resulting from inaccurate information you provide or your failure to comply with applicable laws in your use of the automations.

Intellectual Property

Our work product: Upon full payment, you own the automations and workflows we build specifically for your business. You do not own our underlying frameworks, templates, or systems used to build them.

Your content: You retain ownership of all content, branding, and business information you provide to us.

Our website: All content on our website — including copy, design, and code — is owned by OperaPilot and may not be copied, reproduced, or used without our written permission.

Results Disclaimer

Any case studies, testimonials, or examples of results shown on our website represent specific client outcomes and are not guarantees of what you will achieve.

Limitation of Liability

To the maximum extent permitted by law, OperaPilot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of clients, or business interruption, arising from your use of our services or website.

Our total liability to you for any claims arising from our services shall not exceed the total fees you paid us in the three months preceding the claim.

Confidentiality

Both parties agree to keep confidential any non-public information shared during the course of our engagement. We will not share your business data, systems access, or client information with third parties except as necessary to deliver the services or as required by law.

Termination

By you: You may cancel your retainer at any time with 30 days' written notice. You will be responsible for fees through the end of the current billing cycle.

By us: We reserve the right to terminate services at any time for cause, including but not limited to non-payment, abusive conduct toward our team, or use of our services for unlawful purposes. In the event we terminate for cause, no refund will be issued for the current billing period.

Upon termination, we will provide you with any credentials, access, or documentation needed to maintain the automations we built, to the extent technically possible.

Acceptable Use

You agree not to use our services or website to:

• Violate any applicable law or regulation
• Send spam or unsolicited communications in violation of CAN-SPAM, TCPA, or similar laws
• Harass, threaten, or harm any person
• Transmit malware, viruses, or harmful code
• Infringe on the intellectual property rights of others

We reserve the right to refuse service to anyone for any reason at our discretion.

Third-Party Tools

Our services may involve connecting your business to third-party platforms such as CRMs, scheduling tools, and email platforms. Your use of those platforms is subject to their own terms of service, and we are not responsible for their performance, availability, or policies.

Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be resolved in the courts of Travis County, Texas, or through binding arbitration as mutually agreed.

Changes to These Terms

We may update these Terms from time to time. We will notify active clients of material changes by email. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.